Frequently Asked Questions

General Questions

Use our handy guide to help with your calculations, click here:  FireTile – Calculating Tiles For Your Project

For Victorian floor tiles which include borders and corners, please use our:  Westminster Series Guide Calculator

Yes, please email your name, address and detail of the sample you require to sales@hesmith.co.uk

For most of our products, you can order single tiles to ensure you don’t over order.

Delivery costs are calculated automatically based on your location and product weight. Once you’ve placed your order in the basket, add your details at the checkout to calculate your shipping, allowing you to see how much it will be before confirming your order.

If you are looking to place an order of over £500, then please drop us an email to discuss discount options available. (This excludes Eco-Glazed Brick Slips).

Email: sales@hesmith.co.uk

You will receive your order within 4-7 working days if items are in stock.
However, a number of our items are made to order and so can take up to 28 days to arrive.

If you need your order quickly, please email and we will advise if items are in stock or how long they will take if not in stock.

Email: sales@hesmith.co.uk

Head over to our main website www.hesmith.co.uk 

Here you can see our full range of designs and order samples.

We also have an Eco-Glazed Brick Slip website www.ecoglazedbrickslips.com

Questions About Fireplace Tiles

For fireplace tiles, it’s important to use a high-heat resistant adhesive and grout.

You can purchase these along with your tiles: Shop heat resistant grout and adhesive

While some experienced DIYers may feel comfortable installing fireplace tiles, it’s generally recommended to hire a professional installer to ensure a safe and high-quality installation.

Fireplace tiles can be cleaned with a damp cloth or a pH neutral detergent. Avoid using abrasive cleaners that can damage the surface. Dry off and polish with a clean cloth.

Our high-quality ceramic fireplace tiles are designed to resist discoloration and fading, even with exposure to high temperatures and soot. Regular cleaning and maintenance will help preserve their appearance.

Our range of ceramic and porcelain fireplace tiles are suitable for hearths and fire surrounds.

They can also be used around a log burner so long as a sufficient gap has been added between the tiles and log burner. (Refer to your log burner manufactures guide for instructions.)

Ensure you always use a heat resistant adhesive and grout Shop heat resistant grout and adhesive

WE DO NOT RECCOMMEND USING OUR FIREPLACE TILES AROUND AN OPEN FIRE DUE TO POTENTIAL THERMAL SHOCK FROM THE HIGH HEAT CAUSING THE TILES TO CRACK.

Questions About Victorian Wall Tiles

If you are planning on using your tiles outdoors, we recommend adding a frost treatment to them. If you email your order to us rather than placing it online and specify that you would like frost treatment added, we will provide a quote. Email sales@hesmith.co.uk

Victorian ceramic tiles can be cleaned with a damp cloth or a pH neutral detergent. Avoid using abrasive cleaners that can damage the surface. Dry off and polish with a clean cloth.