Just a note to say that my order of Basalt tiles arrived yesterday. So pleased with the product, packaging and service. Thank you so much for your efficient handling of my order. Would thoroughly recommend the company.
Customer Feedback:
“The tiles are such high quality. The tilers said they were great to work with and made a nice change from the normal grey boring tiles they normally have to work with.
Everyone compliments them when they see the WC. Our builders said they were the nicest tiles they’ve seen.
We had to order some more tiles urgently as we ran out, so the team at H&E Smith made sure we got them in time.
Excellent service, thank you.” – Steven Smith
Customer Feedback:
Service and Communication was excellent. Orders were processed quickly and easily over your website and packaging of the product was very good so everything arrived in good condition. – KW
Customer Feedback:
We are really pleased with how the tiles turned out, HE Smith customer service was great and they responded very quickly to extra demand. – J&F
Customer Feedback:
We recently bought a flat that we renovated and opened up the existing fire place and used your tiles for the hearth and around the back and side walls of the fire place surrounding the wood burner. We were very pleased with the product and the final look of my fireplace. They were very well protected during transit. – GL
Customer Feedback:
“The tiles that I ordered were for a Victorian lavatory, and for a Victorian bathroom project. I was very pleased with the products I received, the quality of the tiles was excellent, and they arrived safely packaged. The service was excellent, from placing the order to delivery of the tiles, I was kept informed the whole process.” – Glenn
Customer Feedback:
“The tiles that I ordered were for a Victorian lavatory, and for a Victorian bathroom project. I was very pleased with the products I received, the quality of the tiles was excellent, and they arrived safely packaged. The service was excellent, from placing the order to delivery of the tiles, I was kept informed the whole process.” – Glenn
Customer Feedback:
“I tiled a fireplace round a modern wood burning stove using a 1930s wooden fire surround bought second hand and I mounted myself. The tiles are beautiful and arrived in perfect condition. The service I received was very helpful.” – Customer
Customer Feedback:
“Beautiful quality tiles, rich in colour and perfect for our fireplace. Our order was well packaged and delivered quickly.” – Neal Clark
Customer Feedback:
“Beautiful quality tiles, rich in colour and perfect for our fireplace. Our order was well packaged and delivered quickly.”- Neal Clark
Customer Feedback:
“After a lot of searching through Pinterest for burgundy Victorian tiles my attention was always drawn to H&E Smith Ltd. I really wanted a matching dado and skirt, which other suppliers did not supply. Burgundy did not seem an overly popular colour but H&E Smith do some great colours and detailed tiles. Not the cheapest but when I learnt they were made to order in the UK and have appeared in some famous landmarks I felt they were quite special purchase and would complement the scheme I had planned. Customer service kept me up-to date with the delivery and they arrived beautifully packed. Our tiler even commented on the quality and enjoyed working with the product. We are really happy with the outcome.
Thank you. “- Stacey & Julian (Halifax)
Product Reviews
Let us know what you think about our products and service
As a business, we really value the feedback we receive from our customers. We would love to hear back from you on how you have got on with our products, delivery and customer service.
Please fill in the form to the right to let us know how we did!
If you have a photograph of your finished works, we’d love to see that too so we can maybe share it on our website or social media.
